Service Delivery Policy

Effective Date: 20th February 2025

1. Introduction

As RDP Datacenter provides Infrastructure as a Service (IaaS), our delivery policy outlines the processes, timelines, and expectations for the provision of our cloud services. All our services are delivered digitally, without physical shipping components.

2. Service Provisioning Timeline

We strive to deliver our services according to the following timelines:

  • Standard Cloud Services: Typically provisioned within 30 minutes to 2 hours after confirmed payment.
  • Custom Configured Solutions: May require 1-24 hours depending on complexity.
  • Enterprise Dedicated Environments: Provisioning may take 1-3 business days.
  • Add-on Services: Usually activated within 1 hour of purchase.

These timelines represent our best estimates under normal operating conditions. Actual delivery times may vary based on system load, technical requirements, or verification needs.

3. Service Activation Process

Our service activation process includes:

  1. Order placement and payment confirmation
  2. Automated system validation
  3. Resource allocation in our datacenter
  4. Service configuration according to specifications
  5. Quality checks and validation
  6. Delivery of access credentials via secured email
  7. Welcome guide and documentation provision

4. Delivery Confirmation

Upon successful provisioning of your service, you will receive:

  • A service activation email with essential access information
  • SMS notification (if mobile number is provided)
  • Dashboard notification within your RDP Datacenter account
  • Service details and specifications in your client dashboard

5. Global Service Availability

Our cloud services are available globally with the following considerations:

  • Service Regions: You can select from multiple datacenter locations based on your needs.
  • Regional Restrictions: Some features may be restricted in certain jurisdictions due to local regulations.
  • Performance Optimization: For optimal performance, we recommend selecting the datacenter region closest to your target users.
  • Data Sovereignty: Consider local data protection laws when choosing your service region.

6. Service Level Agreements (SLAs)

Our delivery policy is backed by Service Level Agreements that define our commitments to:

  • Service availability (uptime guarantees)
  • Network performance metrics
  • Technical support response times
  • Problem resolution timeframes
  • Service credit eligibility in case of service disruptions

For detailed SLA information specific to your purchased service, please refer to the Service Level Agreement document in your client dashboard.

7. Delivery Delays

While rare, delivery delays may occur due to:

  • Technical challenges during automated provisioning
  • Verification requirements for security purposes
  • System maintenance or updates
  • Unforeseen technical difficulties

In case of delays exceeding our standard provisioning times, we will notify you promptly via email with an estimated delivery timeline and explanation.

8. Post-Delivery Support

After service delivery, we provide:

  • 24/7 technical support via ticket system
  • Comprehensive documentation and knowledge base access
  • Onboarding assistance for first-time users
  • Service optimization recommendations

9. Contact Us

For any questions regarding our service delivery policy or to check on the status of a pending service, please contact us at [email protected].